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Crossroads Charlotte Website Survey

We would like your input about your user experience on the Crossroads Charlotte website. Please take a few minutes to complete this short survey. Your candid feedback is greatly appreciated.

If possible, before taking the survey please make sure you have taken some time to use various functions and features of the site, including:

-Create an account (skip if already a member)
-Update profile details / photo
-Read/watch the stories
-Respond to a story
-Review bulletins and post a comment
-Review forum and post a comment
-Review news and make a comment
-Search map and perform filter searches
-Post a news article
-Rsvp for an event
-Join or create group
-Join or create initiative
-Find and request to be friends with another user

User Profile
Gender *
Male Female
Age *
Education *
Your Crossroads Charlotte Affiliation *
Crossroads Charlotte Group Member No Affiliation Staff Other
If other, please describe your affiliation to Crossroads Charlotte
Have you ever attended a Crossroads Charlotte session? *
Yes No
*

Not Savvy Below Average Average Above Average Very Savvy

How web-savvy would you say you are? 1 2 3 4 5

*
	Not Savvy	Below Average	Average	Above Average	Very Savvy
How web-savvy would you say you are?	1	2	3	4	5

How many hours do you spend per day: *
	0	Less than 1	1-3	3-5	More than 5
On a computer?	1	2	3	4	5
On the internet?	1	2	3	4	5
On social network sites (i.e. Facebook, Twitter, etc.)?	1	2	3	4	5

How many times a week do you visit *
	0	Less than 1	1-3	3-5	More Than 5
Social network sites (ie: Facebook, Twitter, etc.)?	1	2	3	4	5
Blogs	1	2	3	4	5
Forums	1	2	3	4	5
News Sites (i.e.: CNN, Charlotte Observer, etc)	1	2	3	4	5

What best describes your understanding of a blog? *
A website to purchase goods online A website with a calendar of upcoming events A website of recent news about a topic that allows user comments A website for users to create/dialogue around topics of choice None of the above
What best describes your understanding of a forum? *
A website to purchase goods online A website with a calendar of upcoming events A website of recent news about a topic that allows user comments A website for users to create/dialogue around topics of choice None of the above
The Crossroads Charlotte Concept

How would you rate your understanding of Crossroads Charlotte? *
	Very Poor	Poor	Average	Strong	Very Strong
Before visiting the website?	1	2	3	4	5
After visiting the website?	1	2	3	4	5

*

Very Poor Poor Average Strong Very Strong

How well does the website convey what Crossroads Charlotte is? 1 2 3 4 5
In your opinion, please explain Crossroads Charlotte:
Conceptually speaking, how could the website better convey Crossroads Charlotte?
In your opinion what is the FIRST most important thing the home page of the Crossroads Charlotte website should do? *
Clearly explain what Crossroads Charlotte is Show ways to get involved with Crossroads Charlotte Show opportunities to connect with others in the community Show upcoming community events Show current Crossroads Charlotte News
In your opinion what is the SECOND most important thing the home page of the Crossroads Charlotte website should do? *
Clearly explain Crossroads Charlotte Show ways to get involved with Crossroads Charlotte Show opportunities to connect with others in the community Show upcoming community events Show current Crossroads Charlotte News
Crossroads Charlotte Website Usability

*
	Very Poor	Poor	Average	Strong	Very Strong
How well does the website convey what Crossroads Charlotte is?	1	2	3	4	5

Please rate your ease of use for the following website features: *
	Very Hard	Hard	Average	Easy	Very Easy	N/A
Creating an account	1	2	3	4	5	-
Updating profile details and photo	1	2	3	4	5	-
Reading and watching the stories	1	2	3	4	5	-
Responding to a story	1	2	3	4	5	-
Reviewing bulletins and posting a comment	1	2	3	4	5	-
Reviewing forums and posting a comment	1	2	3	4	5	-
Reviewing news and making a comment	1	2	3	4	5	-
Posting a news article	1	2	3	4	5	-
Using the map	1	2	3	4	5	-
RSVPing for an event	1	2	3	4	5	-
Creating an event	1	2	3	4	5	-
Joining a group	1	2	3	4	5	-
Creating a group	1	2	3	4	5	-
Joining an initiative	1	2	3	4	5	-
Creating an initiative	1	2	3	4	5	-
Requesting to be friends with another user	1	2	3	4	5	-

Did you find the distinction between a Group and an Initiative confusing? *
Yes No
Functionally speaking, how could the Crossroads Charlotte website be improved?
Overall Experience
*

Less involved No Change More involved

How did your visit to the Crossroads Charlotte website inspire your community involvement? 1 2 3
After visiting the Crossroads Charlotte website would you recommend a friend to the website? *
Yes No
After visiting the Crossroads Charlotte website would you come back? *
Yes No
If No, what content or feature would make you want to return?
Overall, how would you describe your experience using the Crossroads Charlotte website?
Do Not Fill This Out

*
	Less involved	No Change	More involved
How did your visit to the Crossroads Charlotte website inspire your community involvement?	1	2	3

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User Profile

The Crossroads Charlotte Concept

Crossroads Charlotte Website Usability

Overall Experience